Become a CCRA Travel Solutions Call Center Services' Agent

CCRA Travel Solutions Call Center Services employs a broad network of travel agents located nationwide. We continually expand our pool of talented travel professionals. If you are interested in becoming a CCRA Travel Solutions Call Center Services' agent, please submit our information request form.

CCRA Travel Solutions Call Center Services' travel agent candidates must participate in instructional reservation training in a fast-paced call center environment. Agent candidates will complete our online training program that includes learning how to book new reservations as well as change existing domestic air, car and hotel reservations in four (4) airline GDS systems.

Requirements for Every CCRA Travel Solutions Call Center Services' Agent:

	Satisfactorily complete the Company’s accelerated instructional reservation training
	Be available for flexible scheduling
	Possess a minimum of 2-3 years travel agent experience
	Be PC proficient demonstrating a thorough understanding of airlines fare rules
	Provide consistently professional quality customer service at all times
	Assist callers with travel needs while adhering to supplier and Reservation Center policies and procedures
	Successfully demonstrate proficiency in at least two GDS' and a willingness to learn the other two, or be expert in one
	Demonstrate a thorough understanding of Company call management policies and procedures
	Demonstrate an ability to handle our standard of five calls per hour