I got to experience CTS off-hours support last night due to a travel issue – flight got cancelled, had to drive home instead. Great experience…the agent was super helpful and got my car rez done in no time flat. National was great as well!

Enjoy the holiday weekend! And thanks again!

Valerie

Kathy had to call from home concerning a candidate & was sure she would have to drive to the office to get enough information for our after hours service to even find the reservation. She said that our agent was able to find what she needed with next to no information, including not having the correct spelling of the traveler's name! Kathy was quite thrilled that our after hours service was just like speaking to an agent that she deals with everyday & knows her personally.

I wanted to pass this information on to you so you would share it with Nancy and her supervisor! Thank you for representing Wyndham Jade so well!!

Debbie, CTC
Director, Corporate Operations

I spoke to passenger 17Apr who wanted to give kudos to agent Marybeth for assisting her on her flights. She also mentioned that she will advise her agency how helpful agent was and pleased to use our service.
Thanks,

Kelly Nevins

Erzsebet did an awesome job assisting with my one of my clients. She followed up with BA and got them to allow my client to use the return coupon of the ticket and refund the outbound. This was a huge time saver for me on an already extremely busy Monday. The client is a VIP as well.
Thanks,

Carole
Adelman Travel Group

We haven't received the letter yet from the customer but the fact the agency was told you provided "incredible" service is fantastic. Thanks for taking care of our customers and providing "incredible" service.

Terrie Mendes
Travel Fulfillment International

Debbie Murray from Hiscock and Barclay called to express Michael Oropallo’s gratitude to whoever assisted him last night. He was enthusiastically impressed….
Cathy

Cathy Giordano

Hi, I recently checked out your new website and found it to be very nice and I love the new 15% commission feature. It is a definite improvement, and I hope to make more bookings on it in the future.

Thanks for making things easier and better for travel agents.

Sincerely,

Cathy Bell Seabee
Cruises and Travel

Last Saturday I received a call from a client and she wanted me to let everyone know how wonderful Linda Bracy was in helping her with her reservation. She said that Linda showed all the dedication and professionalism she could ever expect in handling her call.

This is exactly what we love to hear from our callers, Great job Linda Bracy!!

Javier

Just wanted to drop you a quick note to let you know about the call I received from a client this morning regarding the services handled on an After Hours call by your agent Aubrey. This very challenging client contacted After Hours and changed a complicated International itinerary.

When I received the phone call this morning from my client, I was not surprised to hear that she contacted me to tell me how great Aubrey was in handling her modification to her itinerary. Aubrey’s service was exemplary and for that I would like to say THANKS from both my client and Complete Travel Service.

Karen Hintze
Leisure Travel Manager

I have been dealing with your service for a number of years and have always found your people to be more than satisfactory. Last night, one of your fine ladies, Angie performed exceptionally well. She handled a “ticket mishap” (which I found out this morning was the clients error) with a combination of efficiency, kindness and to the satisfaction of all. It allows us to rest easy in off hours when we know that people like Angie are ready and able to perform so admirably.

Robert E. Watson
Managing Director
Protravel International

Hi Brad,
Thank you for your personal follow-up. Yes, your team has done a great job with this travel
reservation requirement. I believe it was Jessica over the weekend who helped me with the flight & hotel (very successfully & promptly) and Sinead assisted me today to find me a rental car when previously none had been available. All very prompt, efficient, & effective.

Thank you,

Bowie

One of our newer customers, Amy from HealthCare Partners, talked with Toni from the ResCenter the other night, and said Toni was absolutely awesome!! Thanks for everything, you guys rock!

Debra Thelen

Teresa,
On Tuesday night, we missed our connection in Chicago and were told by the United clerks that there were no more flights to Tulsa that night. I called the World Travel emergency number and talked to a very nice lady in LA. She was able to find us a flight on American Airlines only 40 minutes later than the flight we had missed. By the time we walked to the other terminal, she had booked us on the flight and had our confirmation numbers ready.

In short, she was great! Please pass along my thanks to your company for having an emerency service like this!

Tristia Watson

I am emailing you to compliment one of your agents, Carol. On July 5, she needed approval to ticket two VIP clients and, since their travel date was for the same day for an international ticket, she knew that she had to reach me as quickly as possible for the authorization.

Not only were the records fully documented, but she verbally explained to me what transpired between her and the travel coordinator so everyone would be on the same page. She also voided the original tickets which was the appropriate call since they were penalty tickets.

Since this VIP client is a celebrity and she was traveling as a guest of a designer, it was important that this was handled correctly.

I appreciated her professionalism, patience and her follow through and thought you would like to know how conscientious she was.

Jody Bear
Bear & Bear Travel

I missed a flight from Charlotte to Nashville and had to contact the PPD after-hours service. Toni was extremely helpful and was able to find me a hotel room in Charlotte with a shuttle back and forth to the airport and cancelled my room and car in Nashville so that I would not be charged for those.

She was very professional and proficient and was able to get this all accomplished with a matter of minutes before I had even left the gate of my missed flight. Not only did I notice this, but it was mentioned to me the next evening in Nashville at the hotel when I arrived there by the hotel staff. They mentioned that I had a great travel service to take care of me the way they did.

Great job to Toni!!

Robin Inman
Sr. Regional CRA
PPD

I was on the plane coming home from Rochester, and the pilot came on and said they had a brake fluid leak and everyone would have to de-plane. As everyone was de-boarding I immediately called Prestige’s 800# and the agent got me a seat on the 7:00 pm flight.

About an hour later, after I got re-ticketed, UA finally made an announcement that there were no seats that night on other flights and the next two days were booked as well. So, I thank you and the emergency team for reacting quickly and getting me out of Rochester.

Brad
R.A. Jones & Co. Inc.

Good Afternoon,

When I was at the airport and I realized I had missed my flight, so I immediately contacted the After Hours Service to see what I could do to make it home.

Thankfully your staff was ready to assist immediately. I was a little concerned that speaking to a different agent each time I called would be problematic since this was extremely time sensitive with a potential flight leaving in less than 30 minutes. Pleasantly surprised speaking to a different agent each time didn’t matter, both Nicole and Julie were extremely helpful and got me the information I needed in a timely manner.

Thanks for helping me out in a pinch. It was greatly appreciated. Continue providing the exemplary service you offer it truly makes a difference in the lives of your Customers.

Sincerely,

Julie B. Bornstein CI/CT

Just a quick word to say how wonderful JANE at the 800 number was last night and through the night helping us with a celebrity and her family. Efficient, helpful, pleasant, understanding – first rate all the way.

Gloria
Protravel International | VIRTUOSO

Dear Cindy,

Thought you'd want to know, that the agent (Maria) from the After Hours Service that helped my client Barry Adelman, was "terrific" and he was very pleased!

Regards,

Barbara Spero
Tzell Travel

Terry, Gary here. I would like to tell you how much I appreciate the way you work. I was in Yuzhno a couple extra days because of weather, EVERYTHING in Yuzhno was closed. I used the emergency overseas number on the itinerary and the after-hours agents there were VERY HELPFUL!!

They got me onto the flights I needed. I showed up at the Transit desk, they handed me my new tickets, (and I got upgraded to Business!), when I got to L.A. Ak. Air handed me my new tickets and I was set. I REALLY LIKED THAT. I thought I would have to jump through all sorts of hoops to get home. Again I would like to THANK YOU and the others at your office for this. A VERY SATISFIED CUSTOMER.

Gary Leffler